Terms and Conditions

Iron Lion guarantees that all window and door units we sell on e-commerce will be free from defects in material and function for a period of 1 year from the date of sale.  The extended warranty available for purchase is a 3 year full-service warranty including coverage for any failed seals on glass panes or mechanical defects.  Glass warranty only covers defective seals but excludes scratches, blemishes or broken panes.  In the event of a major defect in the construction of the door, Iron Lion will inspect the unit and repair or replace the product or parts at our sole discretion.  It is reasonable to expect some scratching or scuff marks as a result of handling during the installation process, this is not considered a manufacturers’ defect. Iron Lion Entries can, for a small additional fee, provide a touch up paint kit that is sufficient in repairing surface issues.

In the event of replacement, Iron Lion is not responsible for the removal and disposal of the old unit or reinstallation of the new one, including any finishing work, flooring, paint, drywall, trim or exterior finishes.

This warranty does not cover regular wear of weather stripping, thresholds, and door sweeps as these are not related to regular door construction. Please refer to manufacturer for warranties regarding these products. This warranty is not transferable.

All handle-sets sold through Iron Lion Entries are warranted by the manufacturer only.  At no time is Iron Lion liable for handle-set failures, rekeying, parts replacement for handle replacement.  This is an industry-wide standard.

Over the duration of ownership of our units, exposure to the outdoors and frequent use is expected to cause natural aging.  This is not considered a defect in the build or finish of the product and is not warranted.  Doors should be cleaned 2-3 times per year minimum with Murphy’s Oil soap spray and a micro-fiber cloth.  The use of any solvent based cleaners (like Goof-off or chemical strippers) will void any warranty.  Iron Lion’s products come fully finished and do not require any additional painting.  Any attempt to paint our products will immediately void any warranty.  Iron Lion Entries’ Doors and Windows are hand-built and will contain minor imperfections in steel and glass that are within generally accepted tolerance ranges in the industry and thus not warranted.

Iron Lion Entries is a Global company with components coming from many different countries including England, Germany, Switzerland, Australia, the US, and China.  Our doors are manufactured overseas.

This warranty does not cover any failures due to accident, misuse, abuse, alteration or faulty building construction.  This warranty does not cover failure or personal or product injury due to improper handling, installation, maintenance, or storage.

Our express limited warranty sets forth Iron Lion’s maximum liability for our products. No one is authorized to modify or expand this express limited warranty. The absolute limit of our liability is the product purchase price from Iron Lion. We shall not be liable for special, indirect, consequential, incidental, or punitive damages of any kind and all such claims are waived to the fullest extent permitted by applicable law. Your sole or exclusive remedy with respect to any and all losses and damages resulting from any cause whatsoever as specified herein. All Iron Lion product is sold “as is” and as such Iron Lion disclaims any and all implied warranties. We make no other warranty or guarantee, either express or implied, including implied warranties of merchantability and of fitness for a particular purpose to the original purchaser or to any subsequent user of the product, except as expressly contained herein. The entire risk as to the quality and performance of the goods is with the buyer. In the event state or provincial law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in the express warranty stated herein.

CLEARANCE SECTION:

All items in the “clearance” section are sold as is with no warranty, each door system has been hung, inspected and fully functional and free of any mechanical defects leaving our warehouse – All sales are final.

QUALITY IMPROVEMENTS:

Iron Lion reserves the right to strive for continued quality improvement.  Those incremental steps to improve may result in changes in material, specifications, designs and options without prior notice and without incurring obligation.  The above statement applies to minor differences in stock doors over time.  Custom doors will be built with no variation from the CAD model signed by the customer without express consent by that customer.

COLD WEATHER CLIMATES:

Condensation problems can occur on non thermally broken iron doors in colder regions; most frequently after cold weather installation but have shown much improvement after the first summer. They can also be related to warm air vents directly blowing on the door, and/or due to overly high humidity/poor ventilation in the home. Given that not all iron doors on the market have a thermal break, we cannot warrant against this issue but can advise on how to improve it. There are many benefits to iron that outweigh any potential negatives. Besides the beauty of an iron door, iron will not rot, will not bow and will not need refinishing every 2 years like a wood door.

For those in colder weather climates (typically Northern states), please consider building a custom Iron Lion Entries’ door including thermal-break technology.  The use of a thermal break dramatically reduces the likelihood of condensation on interior surfaces.

PAYMENT POLICY:

Iron Lion strives to make our customer’s purchasing experience as seamless as possible.  For online sales, we accept the following payment methods:

  • Visa
  • MasterCard
  • AMEX
  • Discover

For customer unit purchases we also accept Certified Check, Personal Checks and Money Orders.  Any checks submitted as payment must clear funds prior to the product delivery.

We reserve the right, at any time, to reject a payment for any reason.

PAYMENT TERMS:

Payment for stock doors is 100% due prior to shipping. Custom doors require 50% down with the 50% remaining balance due prior to shipping or delivery.

Cancellation of an e-commerce sale is only available prior to shipping.  In the event of a cancellation, a 25% restocking fee will be charged on stock doors. Custom door down payments will not be refunded once the CAD is signed and production has begun.

Prices on-line include any processing fees incurred by the use of Credit Card.

All on-line purchases include applicable sales tax.

REFUND POLICY:

Due to the size, weight and necessity for building custom pallets to ship our units, Iron Lion’s products are non-refundable.  It is virtually impossible to ship units back without serious damage once the pallets are deconstructed and crates are opened at the destination site.  However, any refund requests will be administered on a case-by-case basis and, if granted, will be at the sole discretion of Iron Lion Entries.

REVIEWS:

We may provide you, either on the website or by a 3rd party, the right to leave a review or rating of the products and/or services provided. Said review or ratings requires that you have firsthand experience with the person/entity being reviewed; do not include any offensive, abusive, racist, profanity laden language; do not reference discriminatory language or references related to religion, race, gender, national origin, age, marital status, sexual orientation, or disability; do not include references to illegal activity; do not post negative reviews as part of a scheme working with a competitor of ours; do not make any suggestions or conclusions as to the legality of our services, products, or conduct; do not post any false or misleading comments about your experience with the website or our company; and do not organize a campaign encouraging others to post reviews, whether positive or negative. Furthermore, we retain the right, and in our sole discretion, to accept, reject, or remove a review.

RISK OF LOSS:

All items purchased from Iron Lion Entries are made in accordance with a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

If you have any questions regarding the terms and conditions specified above, get in touch with us by sending us an email to sales@ironlionentries.com. We welcome any questions or concerns that may arise.

VERIFICATION OF PRODUCTS MEETING BUILDING CODES:

Iron Lion Entries is not responsible for ensuring its products meet any specific, regional or local building codes, ordinances or regulations for any specific application or by jurisdiction, as they vary greatly across the country.  Responsibility for meeting codes falls on the customer, building owner, architect, contractor and/or installer.  Products purchased are not returnable/refundable as a result of the purchasers’ failure to verify code compliance. Iron Lion Entries can be contacted for performance values, some of which are published publicly on the National Fenestration Rating Council website at www.nfrc.org.

SHOPPING ONLINE; PRODUCT AND PRICING INFORMATION:

In Order to shop on this Site, simply select the product you want to purchase and click “ADD TO CART”.  When you’ve completed shopping, click the “Checkout” button and follow the instructions to checkout and complete your order.  Please note that you may change the contents or edit the quantities of items in your shopping cart until you click “PLACE ORDER”, after which your order will be processed.  After submitting your order, if accepted, a confirmation page will be displayed and your order number will be provided.  You will also receive an email confirmation within two business days after your order has been submitted.  If your email confirmation does not arrive within 48 hours after you have placed your order, please contact us via e-mail for assistance (sales@ironlionentries.com).  Shipments usually ship within 5-7 business days excluding Holidays.

INTELLECTUAL PROPERTY/SITE-CONTENT:

When accessing this Site, you agree to obey the law and to respect the intellectual property rights of others.  You agree that you shall be solely responsible for any violations of any relevant laws and for any infringement of third-party rights caused by any User Content (defined below) that you provide or transmit to Iron Lion Entries.

Specifically, the trademarks, trade names, logos, domain names, and service marks (collectively, the “Trademarks”) displayed on this Site are the registered and/or unregistered Trademarks of Iron Lion Entries.  Nothing contained on this Site or in these Terms serves to grant to you, by implication or otherwise, any license or right to use any Trademarks displayed on this Site without the written permission of Iron Lion Entries.

LIMITATION OF LIABILITY:

Under no circumstances shall Iron Lion Entries or its employees, directors, officers or agents be liable for any direct or indirect losses or damages arising out of or in connection with your use of or inability to use the site.  This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract or tort, even if Iron Lion Entries has been advised of or should have known of the possibility of such damages.  If you are dissatisfied with the site, any content on the site, or these terms & conditions, your sole and exclusive remedy is to discontinue using the site.  You acknowledge, by your use of the site, that your use of the site is at your sole risk.  Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you, and you may have rights additional to those contained herein.  The foregoing paragraph shall not apply to residents of those certain states where existing laws supersede the above paragraph.  For those states, Iron Lion Entries or its employees, directors, officers or agents shall not be liable for any losses or damages arising out of or in connection with your use of or inability to use the site.

PRIVACY POLICY:

Iron Lion protects all personal information and data transmitted to us, over the internet when processing any order or payment.  Iron Lion abides by all up-to-date credit card protection by use of our merchant services.  Iron Lion will not ever sell names, addresses, phone numbers, purchasing history, credit card information or addresses to any unrelated or 3rd party with the exception of sharing necessary information with Merchant Services to complete a sale.  Iron Lion Entries places the utmost importance on the privacy of our clients.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • We also use Google Analytics to help us understand how our customers use Iron Lion’s Website.
  • Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

DATA RETENTION:

  • When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS:

  • The Site is not intended for individuals under the age of 18 years old.

CHANGES TO PRIVACY POLICY:

  • We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
  • If you have questions and/or require more information, do not hesitate to contact us at Sales@ironlionentries.com

DISCLAIMERS OF WARRANTIES:

Iron Lion Entries cannot and does not represent or warrant that the Site or its server will be error-free, uninterrupted, free from unauthorized access (including third-party hackers or denial of service attacks), or otherwise meet your requirements.

DISPUTE-RESOLUTION BY BINDING INDIVIDUAL ARBITRATION:

Any dispute involving you and Iron Lion Entries or any of its agents shall be resolved through individual arbitration, except as otherwise noted below.

“Dispute” shall be interpreted broadly and include any claim or controversy arising out of or relating in any way to your relationship with Iron Lion Entries and its affiliates, and designees- whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory.  This includes (1) In-Home Consultations; (2) use of Iron Lion Entries’ website; (3) any service terms and conditions; and/or (4) any products or services offered, sold, or distributed by Iron Lion Entries including, but not limited to the advertising of or the sales practices for such products and services.  Dispute shall also include all product related and warranty related disputes, including any claims that are the subject of a purported class action litigation.

By agreeing to arbitration, you understand and agree that you are waiving your right to maintain other available resolution processes, such as a court action or administrative proceeding, to settle disputes.  The rules in arbitration are different.  There is no judge or jury, less discovery, and limited appellate review.  Arbitrators cannot award the same damages and relief that a court can award.   Any Arbitration would be limited in geographic location to Williamson County, TN.

DELIVERIES:

Please review the following information regarding Iron Lion’s shipping policies and procedures.

SHIPPING:

Please read the following information regarding Iron Lion Entries’ shipping policies and procedures. Iron Lion Entries’ values your business and works hard to ensure product shipments go smoothly for our customers.

Major freight carriers will not drive on unpaved roads.  Usually, product is delivered in a full-size highway truck (semi-truck/trailer) and cannot navigate dirt or gravel roads.  They also cannot pull into driveways.  All LTL freight deliveries are to “end-of-driveway” only.  You, the customer must have your own assistance to move the door/window unit at the time of delivery.

LTL TRUCK DELIVERIES:

Shipping charges are determined by the weight, size, product type and destination of your item. Truck deliveries will be shipped via common carrier. A quote for shipping fees will be noted prior to final processing of your order during checkout.  A shipping quote will appear as soon as you enter your zip code.  Our system has all other necessary information including pallet dimensions and ship-from address pre-loaded for ease of use.

Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping company will contact the customer directly in order to schedule the delivery. For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Iron Lion. After your approval for shipment, if for any reason you cannot accept delivery of the door when it arrives to the designation terminal near you, you will be responsible for any storage fees charged by the shipping company. Iron Lion will not be able to authorize your delivery without collecting those storage fees in advance.

For all residential deliveries, Iron Lion will automatically choose a lift-gate service request with the carrier so the unit can be lowered to the ground off the truck.  However, you, the customer, will need 2-3 people onsite to receive the doors and carry them to a place for safe storage.  For safety reasons, the driver may require you and your helpers to assist with bracing the unit as it is lowered on the lift gate if the unit overhangs the platform.  Once on the ground, the pallet can be deconstructed and each crate inside can be safely moved in sections.

Please note that this is a highly physical job for more than two people in good physical shape depending on the unit size.  All shipments will be curbside delivery only.

Business/commercial deliveries will not have a lift gate. All products will be delivered to a loading dock. If a loading dock is not available, a fork lift is required.

Normal delivery hours for large item shipping are from 8 am to 6 pm local time. Please expect a transit time of 2-12 business days when your product is being shipped via truck delivery. This approximate transit time is based on the location and conditions of the delivery.

It is important to note that the customer does not have to pay any amount to the delivery personnel at the time of delivery or at any other time. Iron Lion is responsible for making direct payments to the shipping and delivery vendors. Any and all payments made by the customer to the carrier company or its representatives, for any additional or existing services, will be at the customer’s sole discretion and cost. You agree that Iron Lion will not refund such payments under any circumstances.

Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping company will contact the customer directly in order to schedule the delivery for residential deliveries only. For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Iron Lion’s warehouse.

FINAL INSPECTION PROCESS:

Iron Lion, as a general rule, performs a final inspection of any and all units immediately before shipping. We build our own robust pallet systems to protect the doors as much as possible.   Iron Lion is not liable for any damages that occur during, upon, or after delivery.

Visible Damage(s): The consignee should inspect the freight for damage(s) and record any obvious damage to the crate upon delivery. Under NMFC rules, the consignee does not have the right to open and inspect the shipping containers prior to signing for the freight. If the condition of the shipping package is such that there is good reason to suspect major damage, please DO NOT open the freight package and refuse the shipment. Contact Iron Lion’s staff immediately and report your refusal to accept the shipment. Please note, by refusing the shipment, you will most likely wait anywhere from 3-5 weeks to receive resolution. If minimal damage is presented on the package, the consignee MUST notify the carrier of all the details of the damage ( i.e. torn packaging material, black mark on the container, etc.).

Concealed Damage(s): When damage is discovered after delivery, it should be reported to the Iron Lion staff immediately & no later than 3 days of receipt to be eligible for a claim. Once contact has been made, consignee will file claim with carrier. Iron Lion will provide this information. The carrier may complete an inspection. Please hold the freight and shipping packaging until resolution is given.

IMPORTANT: For both concealed and visible damages, consignee must report any damage marks on shipping packaging to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and Iron Lion Entries are not responsible for any un-reported claim or late claims made past 3 days from receipt.  Again, Iron Lion is not liable for any damages other than what is written by the customer on the delivery receipt. 

SHIPPING DISCLAIMERS: 

Iron Lion Entries will assume no responsibility or liability for any damages to shipped products or personal injury to any individual resulting from the delivery process.

In the event that the delivery address provided by the customer is inaccessible or incorrect, the customer agrees to pay the additional delivery charges incurred by the freight company.

Installation of the any purchased products constitutes the customer’s full acceptance.  No claims for damages will be recognized once an attempt at installation is made.

For any other questions, please email us at Sales@ironlionentries.com.

Iron Lion Entries
7109 Loblolly Pine Blvd., Fairview, TN 37064
877.436.4766